FREQUENTLY ASK QUESTIONS
What days and hours are you open?
We are open from 8:00 AM to 5:00 PM (Philippine Time), Daily including Holidays except on Holy Week, All Saints Day, Christmas & New Year
How do I contact you?
You can contact us thru any of the following: By email to firstname.lastname@example.org or by phone 02 87146119.
What product types are available?
We offer a wide array of flower selections from premium varieties to local and other gift products suitable for all occasions.
Is there an offer code or coupon code I can use for online purchases?
Yes, please email us at email@example.com for available PROMOS so we can give you coupon code to use for your online purchase.
Can you deliver at a specific time to a funeral?
Yes, we can deliver on specific time and in regular days. Specific delivery time request is not available during PEAK SEASON, like Valentines, Mothersday, All Saints Day, Christmas / New Year.
What areas do you deliver to?
List of deliverable areas are available on our website. Please check it at www.flowersngiftshop.ph
Is in-store pick up available for orders purchased online?
Yes, this is also possible and only available pick-up store at our Main Office at Flowers n' GiftShop Phils - Main Branch, 1612B Laon Laan Street, Sampaloc Manila. Please coordinate or specify this instruction upon check-out.
What about substitutions?
Substitution Policy: To provide you with the best possible service, we may need to substitute certain flowers or arrangements based on seasonal availability. Rest assured, any substitutions made will be of equal or greater value and will maintain the overall aesthetic of your chosen arrangement.
Can I pick a delivery time?
Yes, you can specify a delivery time upon check out under special instruction field. Specific delivery time request is not available during PEAK SEASON, like Valentines, Mothersday, All Saints Day, Christmas / New Year.
Can I get same-day delivery?
SAME DAY delivery is available for areas under Metro Manila(NCR) / Nearby Cities & Municipalities. Same Day Cut-Off Time is set on or before 3:00 PM (Philippine Time)
What happens after I place an order?
You will get an ORDER CONFIRMATION email. Only ORDERS WITH SUCCESSFUL PAYMENT will be processed.
Can I make a change to my order?
YES POSSIBLE. Please email any change request to firstname.lastname@example.org. Change request must be emailed 3 days prior the date of delivery.
Will my flowers be left if no one is home? Will you contact the recipient?
Recipient Unavailability: If the intended recipient is not available at the specified delivery address, we will make every reasonable attempt to contact them or an alternative recipient to ensure a successful delivery. If we are unable to reach anyone, we may leave the flowers in a secure location, such as with a neighbor or at the recipient's doorstep.
How can I determine the status of my order?
Delivery Confirmation: You will receive a confirmation email or notification once your order has been successfully delivered. If you have any concerns about the delivery status, please feel free to contact our customer support team for assistance.
There is a ERROR Message on item upon checkout, what should I do?
Please know that there are items not available for delivery to a certain location. Rest assured that you have read the delivery coverage of each item before you add the product to your shopping cart. If you see an error message "text red color" on upon checkout , click remove item or change product .